Insights

We listen, we learn, and we respond.

No matter what sector or specialty, our focus is to drive conversation as the foundation for automation everywhere.

How to Decrease the Cost of AI 

Key Takeaways 7 common cost elements for AI projects Why AI projects achieve low ROI (1.3%) and why 85% of projects fail How to decrease AI project costs and implementation timelines to increase ROI Many factors go into the cost of deploying artificial intelligence systems, and each business will have a different set of expenses …

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What is Intelligent Automation

Intelligent automation (IA) combines automation technologies and artificial intelligence (AI) to automate business processes across your company. What is intelligent automation? Intelligent Automation (IA) combines artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) with robotic process automation (RPA) to produce an entirely new era in process automation technology. IA orchestrates end-to-end business processes and …

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Building Technology That Understands People

John Michelsen, CEO and co-founder of Krista Software, got together with Erik Walenza, CEO of IoT One, on the Industrial IoT Spotlight Podcast. John and Erik discuss how Krista builds and integrates machine learning and apps to optimize business outcomes. Building Technology That Understands People Listen to John and Erik discuss: What was the idea …

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Life of a Serial Entrepreneur

CEO and co-founder of Krista Software, John Michelsen, recently visited with Seth Goldstein on Entrepreneur’s Enigma Podcast. Every week, host Seth Goldstein talks to different entrepreneurs about their journey… their successes and their failures. Listen to John and Seth discuss: What is Krista Software? What are the challenges of getting a patent? What are your …

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Intelligent Automation vs. RPA – What’s The Difference?

Over the last couple of years, enterprises have embraced trending technologies like ML, AI, and robotic process automation (RPA) to enhance their business strategy. However, given the prevalence of robotic process automation (RPA) and intelligent automation (IA) in businesses worldwide, it’s easy to confuse the two. Both technologies work wonders to reduce operational costs and …

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How to Leverage Intelligent Automation

CEO and co-founder of Krista Software, John Michelsen, recently visited with Kevin Craine on The Digital Transformation Podcast. The Digital Transformation Podcast interviews authors, best-selling thought leaders, and top-shelf executives on driving digital success. John and Kevin about: What makes automation intelligent How to transform processes to enable more thinking and less doing Citizen developer …

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Technology That Understands People: AI-Led Intelligent Automation

Irene Lyakovetsky with SaugaTalks sat down with John Michelsen, the founder, and CEO of KristaSoft, to discuss how technology can understand people. Their conversation spanned various applications of automation, AI and technology analyzed trends to create intelligent projections about skills, careers, technologies, and the interaction of human beings with AI. Their engaging conversation was peppered …

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What is the Future of RPA?

Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of rpa? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …

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Why You Have an Automation Backlog

RPA and low code application platforms jobs require just as many software development skills as custom application development. Why it matters: Business leaders will continue to become frustrated with slow delivery and innovation cycle times. The big picture: Highly technical platforms combined with scarce development resources will continue to challenge digital transformation projects. Earlier I …

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Low Code Application Platforms Require Software Development Skills

A review of LinkedIn job postings for application developers found low code application platforms require just as many software development skills as custom application development. Why it matters: IT leaders seeking to democratize technology with low code citizen developer projects may not realize low code platforms still require application development skills. The big picture: Regardless …

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How to Avoid the Low-Code ‘Hole’

By Jason Bloomberg, President, Intellyx — Part 2 of the Intellyx Intelligent Automation Series Low-code tools and platforms have taken the enterprise application development community by storm. They promise a simpler, more stakeholder-focused approach to building applications that free developers from routine plumbing work so they can focus on delivering business value. Low-code platforms allow …

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Krista Serves What Chef Cooks Up

Security analysts manually chase and research 11,000 alerts per day. 77% percent of decision-makers state manually researching these alerts negatively impacts their organizations’ ability to mitigate and prevent attacks. Automation and AI remove manual efforts to focus on higher severity alerts and threats. Forrester states the average SOC receives over 11,000 alerts a day. Many …

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What is Intelligent Security Automation and Why You Need It

In the ever-evolving threat landscape, it is not a matter of ‘if’ but rather ‘when’ a cybersecurity breach occurs. Acting swiftly and effectively can enhance an organization’s cyber resilience and restore it to its secure state. However, this isn’t easy with conventional security platforms. SOCs have too many tools. They have too many alerts. They …

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Digital Transformation Successes and Failures

Digital transformation is more than a buzzword or cliche. It is a call for companies to create meaningful digital customer and employee experiences to remain relevant and continue delivering value. Today’s smartphone-enabled, digitally connected consumers and employees expect the companies they transact business with or work for to become digitally driven, not merely digitally “influenced.” …

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Training NLP Engines Without All of the Answers

Natural Language Processing (NLP) or Natural Language Understanding (NLU) is a subset of Artificial Intelligence (AI). There are many benefits when using the technology, and I am surprised at the pushback from technical people when talking about deploying it. I guess there is a difference between learning about a technology in academia and the complexity …

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What is Most Difficult About Maintaining Automation?

Have you ever been a part of a roundtable discussion that felt more like a dinner with friends? That was the atmosphere during a meeting we hosted in early March. In this session, we brought together some of the industry’s brightest automation professionals to discuss some of their challenges when it comes to intelligent automation. …

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Your Current Automation Approach Is Unsustainable

Your Current Automation Approach Is Unsustainable; Here’s How to Fix It. If you don’t see it, then maybe you aren’t there yet. Perhaps you are just starting and don’t have requests from business users to create automations across more than one system. Or maybe you see it getting out of hand and are exploring ways …

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Chatbots: Tip of the Intelligent Automation Iceberg

Chatbots and Conversational AI have gained immense popularity in the last few years to enable human-to-computer interaction. The technologies use natural language processing (NLP), providing an easy conduit for people to interact with computers via text or voice. According to Google Trends, search volume around “chatbots” remains consistently high as businesses realize the value that …

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What’s the Real Forecast this Quarter? Your CRM Doesn’t Know!

Over the last few years, companies have spent billions of dollars on customer relationship management, CRM, software. CRM platforms like Salesforce.com (NYSE: CRM) have realized significant growth while transforming businesses into the digital age. Salesforce alone has acquired 64 companies as its market cap increased over 500% from $36.73B in January 2015 to $196.61B in …

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DevOps Automation Without the Manual Steps

Companies using DevOps automation are more agile. They meet business objectives more quickly and efficiently by deploying more frequent changes. They innovate faster with smaller iterations between requirements, commitments, and deployments. They have lower failure rates and disruptions since recovery times are shorter than their peers. Iterating in smaller, more frequent steps also instills a …

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Contact Centers Are Complex Places to Work

Customer contact centers are investing in AI and robotic process automation to combat complexity. [1] The complexity results, in part, from migrating monolithic on-premise customer relationship management systems to cloud-based ones. Yes, moving to cloud-based systems reduces IT operating and maintenance costs, but it hasn’t achieved the envisioned ROI leaders sought. Plus, these systems weren’t …

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Got Backlog Blues? A Simple Conversation Can Help

The Industrial Revolution happened so long ago that it’s just another chapter in our long history. Yet, that was a time of massive change for humans and a time that we are mirroring today—ever heard of the fourth Industrial Revolution? Well, you’re currently living in the middle of it. Think about the last two decades …

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Krista cures your Backlog blues

Years ago, I was enjoying a weekend with a very good friend of mine who has made a successful career for himself in the Supply Chain Management sector.  We tried hard to refrain from work-related talks but somehow we ended up there. With a pizza slice still in his mouth, he said “IT’s slice keeps …

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Adopt Technology That Understands People

We have all heard the age-old adage: technology is supposed to make lives easier. We hope that it will make complicated processes as simple as pressing a button on your home screen, but sometimes, especially in business, this isn’t the case. Amidst the sea of tech that permeates our lives, have you ever stopped to …

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The Circular firing squad

A confession I have been delivering enterprise IT systems for over 25 years. Often, those systems required training programs, adoption teams, and change management programs. This is the norm, so I thought it was just how things ‘had to be.’ Users tried to tell me that the countless systems they had to learn–with their different …

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Business Process Automation for everyone

In 2011, I received a WhatsApp group invitation from a classmate of yesteryear. Skeptical but not wanting to show disrespect, I reluctantly joined. Several months passed, and as they went, classmates who had settled on the far corners of the world were joining the group. Most of us were chatting with each other for the …

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