Insights

Chatbots lighten the burden on support staff and improve operational efficiencies, but they fall short on several counts because most only read data from a single knowledge base.

Intellyx BrainBlog by Jason English, for Krista Software Of all categories of technology, artificial intelligence (AI) has to be the most elusive to apply for productive work.  No technology vendor wants to leave AI out of their solution offering, so claims of AI could represent anything from an autonomous black-box expert intelligence (if you believe …

By Jason Bloomberg, President, Intellyx — Part 2 of the Intellyx Intelligent Automation Series Low-code tools and platforms have taken the enterprise application development community by storm. They promise a simpler, more stakeholder-focused approach to building applications that free developers from routine plumbing work so they can focus on delivering business value. Low-code platforms allow …

Most automation projects don’t fail in the initial build but in their inability to keep up with the changes required to support real-world business dynamics. Leveraging conversation as the means of creating these processes empowers a business to change its automation as fast as people who sense the impact of change can describe the need.

In the ever-evolving threat landscape, it is not a matter of ‘if’ but rather ‘when’ a cybersecurity breach occurs. Acting swiftly and effectively can enhance an organization’s cyber resilience and restore it to its secure state. However, this isn’t easy with conventional security platforms. SOCs have too many tools. They have too many alerts. They …

Natural Language Processing (NLP) or Natural Language Understanding (NLU) is a subset of Artificial Intelligence (AI). There are many benefits when using the technology, and I am surprised at the pushback from technical people when talking about deploying it. I guess there is a difference between learning about a technology in academia and the complexity …

Have you ever been a part of a roundtable discussion that felt more like a dinner with friends? That was the atmosphere during a meeting we hosted in early March. In this session, we brought together some of the industry’s brightest automation professionals to discuss some of their challenges when it comes to intelligent automation. …

Your Current Automation Approach Is Unsustainable; Here’s How to Fix It. If you don’t see it, then maybe you aren’t there yet. Perhaps you are just starting and don’t have requests from business users to create automations across more than one system. Or maybe you see it getting out of hand and are exploring ways …

Chatbots and Conversational AI have gained immense popularity in the last few years to enable human-to-computer interaction. The technologies use natural language processing (NLP), providing an easy conduit for people to interact with computers via text or voice. According to Google Trends, search volume around “chatbots” remains consistently high as businesses realize the value that …

Zoom notification for the morning meeting arrives and a new day of the forever running business cycle begins. Dealing with technology will be the day-long hustle. But amidst all the tech have you ever wondered: Is technology really making lives easier or has it complicated them even more? There’s no doubt that every business now …

The Industrial Revolution happened so long ago that it’s just another chapter in our long history. Yet, that was a time of massive change for humans and a time that we are mirroring today—ever heard of the fourth Industrial Revolution? Well, you’re currently living in the middle of it. Think about the last two decades …

Humans are a curious species: the willingness to make mistakes for the sake of curiosity and learning has set the stage for everything from the discovery of fire, to the Industrial Revolution, to the technological advancements that we see today. The addicting appeal of that “what if” statement has led to some of the most …

Years ago, I was enjoying a weekend with a very good friend of mine who has made a successful career for himself in the Supply Chain Management sector.  We tried hard to refrain from work-related talks but somehow we ended up there. With a pizza slice still in his mouth, he said “IT’s slice keeps …

We have all heard the age-old adage: technology is supposed to make lives easier. We hope that it will make complicated processes as simple as pressing a button on your home screen, but sometimes, especially in business, this isn’t the case. Amidst the sea of tech that permeates our lives, have you ever stopped to …

It was a fine Monday morning when I strolled into my office. It seemed no different than any other typical morning at this company, and everyone seemed to be busy planning their week’s schedule. A few rumbling voices could be heard over the clacking keyboards and office chatter as the day progressed. These voices reminded …

A confession I have been delivering enterprise IT systems for over 25 years. Often, those systems required training programs, adoption teams, and change management programs. This is the norm, so I thought it was just how things ‘had to be.’ Users tried to tell me that the countless systems they had to learn–with their different …

In 2011, I received a WhatsApp group invitation from a classmate of yesteryear. Skeptical but not wanting to show disrespect, I reluctantly joined. Several months passed, and as they went, classmates who had settled on the far corners of the world were joining the group. Most of us were chatting with each other for the …