Intelligent Automation for Restaurant and Hospitality


Restaurant Operations are Complex

National restaurants face complex issues. High turnover rates, operationalizing processes across multiple locations, managing supply chains, and digitizing the customer experience challenge every brand and franchisee. The global pandemic further complicated operations by forcing restaurants to adapt business models and labor schedules for serving take-out, off-premise, and in-restaurant guests.

Restaurants must continue to safely operate and streamline restaurant processes, optimize menus, accelerate technology adoption to meet varying demand, manage operational constraints, and enhance customer experiences.

AI-led tools "Focus more on context and adapting to people and less on task and process flows...[and] AI-led process improvement will take a people-first approach. Context will drive required actions within a single UI experience centered around the customer or employee journey.” - Forrester

Twelve Criteria Help Choose Among DPA, Embedded Process Support, RPA, And AI-Led Platforms, Forrester, October 2021

Restaurants Are All About People

Restaurants are all about people. From the customers who patronize the establishment to the employees who work there, restaurants rely on people to keep things running smoothly. Therefore, restaurant chains must have systems and processes in place to provide consistent experiences and superior quality for both customers and employees.

Automating hiring, human resources, and HACCP plans using an intelligent automation platform in repeatable processes speeds data capture, streamlines audit processes, and reduces the likelihood of errors. Technological advancements in natural language processing (NLP) and conversational AI help reduce constant training needs by providing digital instructions and checklists in easy-to-follow everyday language.


Krista Automates Operations Processes

Krista is an AI-led intelligent automation platform enabling restaurant operators to automate business processes across people, systems, and AI. Krista helps restaurant headquarters and individual locations improve efficiency, maintain compliance, and enhance employee and customer experiences.

Krista’s natural language processing and low-code automation platform provide a simple method to repeatedly automate front-of-house and back-of-house operations from one central location. Krista shifts process burdens to software and away from people to save time and money while ensuring consistency across your people and systems. Krista offers a suite of solutions and use cases that can be customized to fit the needs of any restaurant chain.

Intelligent Automation Use Cases

Restaurants apply intelligent automation to several business functions to increase outcomes. Some examples include:

Governance, Risk, and Compliance

Krista automates and stores records for Hazard Analysis and Critical Control Points (HACCP) plans.

Employee Engagement

Recruiting and

Krista converses with recruits to screen, schedule, and hire your next employee faster.

Natural Language Understanding

Customer Experience Management

Krista helps restaurant chains manage their customer experience by providing chatbots to answer questions, take orders, and make reservations.

Employee Onboarding Offboarding

Employee Onboarding and Training

Krista onboards employees via automated checklists to ensure that new hires are properly trained and have all the necessary information to do their job.


Krista employee self-service enables employees to access and update their personal information, view their work schedule, and request time off.


Krista provides employees with pre-meal checklists to ensure quality processes are followed. Operations can implement changes in real-time vs. sending training materials to ensure changes are immediately implemented.

Other available resources


Maximizing M&A Value Using Machine Learning

Hear Horatius Group managing director Billy Birdzell on how his firm uses AI to help evaluate which private companies are the right M&A targets.

The Future of Intelligent Automation - Krista Software

The Future of Intelligent Automation

Digital transformation is building or optimizing business models using modern digital technologies. Today, the speed at which your company transforms depends on your ability to change your systems and change your people.

Cognitive Issue Resolution Solution cover

Cognitive Issue Resolution

Krista Intelligent Automation uses machine learning and artificial intelligence to automatically reply to and resolve email queries and issues sent to your company.

Contact us to learn how AI-led intelligent automation can increase your productivity.

On-demand webinar w/ guest speaker Craig Le Clair, Forrester -- "The Path to the Automation Fabric"

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