What is Conversational AI?
Conversational AI (CAI) uses artificial intelligence to enable humans to communicate with machines using natural language processing (NLP). This technology enables software to understand human communication and respond accordingly to help complete a specific step in a longer automated process.
"Krista’s sweet spot is where multiple people and system capabilities must be orchestrated to perform a valuable business outcome, especially where changes to the process are frequent and machine learning could be applied to optimize the process."
Tom Reuner, HFS Research
How does Conversational AI work?
Conversational AI technology relies on artificial intelligence algorithms to interpret and process human communication. These algorithms mimic how humans process language and have conversations with each other. When conversing with a machine powered by conversational AI, users can expect the machine to understand the communication and respond similarly to how a human would answer. Machines that understand people make technology easier to use and interact when seeking information or running a multi-step business process.
Krista Conversational AI
Krista connects conversational AI to your systems using her enterprise-grade iPaaS platform and natural language processing capabilities to enable your people to converse with multiple people and systems. Krista conversations are long-running automations that can answer simple questions, look up information, or use machine learning to predict a response. Krista orchestrates multi-step business processes across systems using conversational AI and is responsible for the ‘checklist’ between automated actions versus just answering FAQs. Krista manages processes across multiple systems, asks several people for feedback or approvals, and learns and builds machine learning to continuously improve and take on more work.
Krista is Enterprise Conversational AI
Krista Conversational AI reduces IT complexity and automates complete processes.
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Where is Conversational AI Going?
Listen in to the experts at Krista discuss how chatbots and collaboration tools are merging to help create intelligent automation and integrating your people and systems.
Krista Named Top Conversational Platform
CIO Review magazine named Krista a top conversational platform for intelligent automation and digital transformation.
eBook | The Future of Intelligent Automation
Digital transformation is building or optimizing business models using modern digital technologies. Today, the speed at which your company transforms depends on your ability to change your systems and change your people.