Cognitive Issue Resolution


Too many incoming eMails

Email is the simplest and easiest way to send a message or ask a question. However, teams are overwhelmed with so many messages and too many apps to find the correct answers. Recent breakthroughs in computer literacy from companies like Google and Facebook enable AI to read and understand language much closer to how people do but at extraordinarily higher speeds. Imagine the time savings of AI-powered software that can accurately read, prioritize, and respond to your team’s emails.

AI-led tools "Focus more on context and adapting to people and less on task and process flows...[and] AI-led process improvement will take a people-first approach. Context will drive required actions within a single UI experience centered around the customer or employee journey.”

Twelve Criteria Help Choose Among DPA, Embedded Process Support, RPA, And AI-Led Platforms, Forrester, October 2021

Krista resolves issues and orchestrates “Human in the Loop”

Krista Intelligent Automation uses machine learning and artificial intelligence to automatically reply to and resolve email queries and issues sent to your company. Krista saves valuable time and labor costs for your customer service, finance, sales, and human resource teams by reading and automatically answering questions and providing a self-service model to customers. 


Krista orchestrates complete processes 

Krista connects with your email, internal apps, data sources, ticketing systems, and AI to automate end-to-end business outcomes. Once connected, Krista extracts attributes from incoming email messages using proprietary machine learning models and natural language processing. Krista determines each message’s next best action and initiates automated workflows based on identified attributes. Automating processes and customer queries in consistent automated workflows with intelligent automation increases customer satisfaction by eliminating wait times and frees your people to spend more time on complex issues that the AI is not yet trained for. Most importantly, automating this and other processes in a platform provides centralized performance, audit, and compliance reporting. 

How can your organization benefit?

Krista Cognitive Issue Resolution can be applied to several business functions in every industry. Some examples include:


Sales Support and Order Management

Krista orchestrates order delivery across sales operations to DevOps for deploying and finally to accounting for invoicing.


Finance and Accounting

Krista reads inbound EDI or paper invoices, validates via AI, and then matches invoice to PO ensuring no maverick buys occur.


Human Resources

Krista directly answers inquiries from employees about vacation or benefit related questions.


System Generated Security Alerts

Krista correlates alerts to combine duplicates so security analysts can work on highest priorities.


Phishing Attempts

Krista automates resolutions and quarantine devices when connected to security systems.


Requests for Information

Krista’s NLP enables her to answer many other questions when connected to internal apps and data sources.

Other available resources


White Paper | Apps Are Not the Path to Digital Transformation

LCAPs promise to simplify and speed up development to create more apps faster but more apps cause more problems. Read how creating more apps may make your digital journey more difficult.

The Future of Intelligent Automation - Krista Software

eBook | The Future of Intelligent Automation

Digital transformation is building or optimizing business models using modern digital technologies. Today, the speed at which your company transforms depends on your ability to change your systems and change your people.

Cognitive Issue Resolution Solution cover

Datasheet | Cognitive Issue Resolution

Krista Intelligent Automation uses machine learning and artificial intelligence to automatically reply to and resolve email queries and issues sent to your company.

Automatically log and respond to issues using artificial intelligence

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