What is Intelligent Automation

May 12, 2022

Intelligent automation (IA) combines automation technologies and artificial intelligence (AI) to automate business processes across your company.

What is intelligent automation?

Intelligent Automation (IA) combines artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) with robotic process automation (RPA) to produce an entirely new era in process automation technology. IA orchestrates end-to-end business processes and workflows across multiple teams, apps, and tools and provides a path to automate ML Ops and implement AI at a lower cost.

RPA Follows the Rules – Intelligent Automation Makes New Ones

IA teaches machines to adapt and make corrections as conditions and circumstances dictate. RPA follows the rules to automate predictable, repetitive work with no variation and to reduce human error. Introduce a variable — your company updates a form or updates an app — and it breaks.

For years, employees used software to automate processes where they had system access–the user interface layer. Therefore, employees automated workflows as they performed them during their typical jobs to produce automation scripts. However, these scripts are brittle and cannot operate under variable conditions. Some of the inherent issues using this method include:

Unattended bots require restarts and handholding

Unattended RPA bots promise that they work independently but often require a restart and/or adjustment to a bot’s programming after adding a new tool to the value chain, the system is changed, or the task schedule changes.

UI is brittle and breaks bots

One of the biggest technical challenges in RPA has to do with the user interface (UI). RPA bots are often recorded or scripted at the user interface, and new application versions or revamped user interfaces cause problems since buttons and text boxes will most likely be in different places.

High development and maintenance costs

Automation solutions focused exclusively on RPA are complex to develop and implement, to the point that they end up requiring their own Software Development Life Cycle (SDLC). One of the most challenging aspects of process automation has to do with the maintenance of the scripts used in RPA bots because every change requires a programmer.

Bots focus on task automation

Automating tasks usually completed by humans is beneficial, but it’s hard to imagine how these task-based technologies can process at hyperspeed.

Intelligent Automation is Smarter and More Nimble

Automation has significantly improved throughout the Information Age. Technologies like business process management (BPM), robotic process automation, Low-code app development platforms (LCAP), conversational AI, and other cognitive technologies have gained wide acceptance. However, these technologies still operate in informational silos and lack orchestration for more complex tasks.

The need to orchestrate complex tasks across multiple teams, people, legacy systems, SaaS, and AI, gave rise to intelligent automation. Advancements in machine learning, natural language processing, and artificial intelligence paved the way to personify systems and provide solutions that your people understand.

Intelligent Automation Benefits

Intelligent Automation opens the door to a wide range of business processes and provides many benefits across several industries.

Reduces Costs

IA automates processes more efficiently because it handles unstructured data, reduces errors, and constantly learns to optimize your operations.

Increases Efficiency

IA processes millions of documents quickly, spots and resolves issues within each, and makes improvement recommendations.

Improves Customer Experience

Advanced natural language understanding provides personalized customer interactions, leading to best-in-class customer services and satisfaction.

Empowers Employees

Intelligent automation requires no special technical skills, making it the ideal application for end-users.

Enables Better Decision-Making

Machine learning gathers, organizes, tracks, analyzes, and stores valuable data, enabling business leaders to make better decisions.

Ensures Compliance

Intelligent automation automates each business process and documents for compliance, regulatory statutes, industry standards, and best practice requirements.

Krista Intelligent Automation enables digital transformation

Krista was conceived to automate complete business OUTCOMES using a natural language format people already understand. Krista automates end-to-end processes among your people, apps, AND AI. She isn’t a collaboration tool, integration tool, or AI builder; she is equally all three.

Krista is AI-led Intelligent Automation

Krista is a nothing-like-code intelligent automation platform to orchestrate your people, apps, and AI so you can optimize your automation journey. Krista builds and integrates machine learning and apps more simply than you can imagine.

Automates End-to-End Business Outcomes

Krista is purpose-built to automate business outcomes, not just back-office tasks. Optimizing outcomes requires predictive analytics spanning departments of people & apps, deploying AI/ML for autonomous decision-making, leveraging your existing task automation, and enabling constant change. By digitizing complete processes, Krista delivers organization-wide, bottom-line impact.

Changes in Krista Take Minutes, Not Months

Krista empowers your people to create and modify automations without programming. Democratizing automation increases business speed and keeps you from waiting for IT resources in the future. Krista dramatically reduces TCO compared to your current automation platform.

Krista is Enterprise Ready

Krista is a modern platform with market-leading enterprise security, scalability, distributed workloads, and event-driven automation despite its unique speed and ease of use. Krista supports every client platform from mobile to desktop, deploys in minutes, and provides the most complete API set of any product of its kind to automate anything anywhere.

Krista is Digital Transformation

Your people are not the reason your digital transformation projects struggle. Krista reduces the number of steps your people must take, eliminates unnecessary steps altogether, and extracts outcomes from industry expertise to intelligent automation.

Intelligent Automation Use Cases

Security Incident Management

Intelligent Automation enables an overextended security team to protect the organization more efficiently. Krista connects and orchestrates disparate security tools and feeds to centralize communication. Aggregating disparate user interfaces reduces the administration burden and creates time for your security analysts to perform more meaningful work.

Salesforce CRM Automation

Intelligent automation integrates your helpdesk and CRM apps to become provide intelligent virtual agents for your support and sales personnel. IA removes confusing interfaces and provides automation technologies allowing your agents to better serve customers.

Development & Operations (DevOps)

DevOps-Automation-Case-Study-1024x576Intelligent automation connects your existing DevOps automation tools and helps you orchestrate people, processes, and technology. IA enables project sponsors, management, development, security, compliance, and operations teams to remove project delays associated with manual steps.

Document Understanding

Intelligent automation scans documents, connects to data sources and uncovers information to automate end-to-end processes involving people and applications to optimize business outcomes and augment human intelligence. The automation extracts attributes from incoming documents using proprietary machine learning models and NLP for data analysis.

Issue Resolution

IA can connect with your email servers, internal apps, data sources, ticketing systems, and AI to read attributes from incoming email messages using proprietary ML models and NLP. Automating this process across several business functions can provide intelligent responses to existing processes and automate the next best action based on identified attributes.

Frequently Asked Questions

Intelligent automation combines artificial intelligence (AI), machine learning (ML), and process automation to create automated business processes and workflows. The automated workflows remove barriers by automatically replicating mundane tasks or providing information from disparate systems so your employees can make more informed business decisions.

Intelligent automation enables companies to process and manipulate large datasets to gain capabilities beyond normal human abilities. Enterprises use intelligent automation to perform document processing, automated customer and employee responses, software delivery, and executive reporting to support AI-led decision-making and business processes.

RPA typically focuses on automating repetitive tasks employees process as part of their usual jobs. Intelligent automation leverages artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and data to help make decisions and automate tasks that employees don’t usually execute in an application user interface.

Intelligent automation combines artificial intelligence (AI) and process automation to support data-based decision-making across multiple teams, systems, or business units. Intelligent automation monitors and predicts business outcomes recommends process improvements and automates repetitive tasks. Intelligent automation augments human abilities by allowing employees to draw insights from data that would be otherwise unavailable or unrecognizable.

IA combines process automation capabilities like RPA with artificial intelligence (AI) technologies to automate business processes and accelerate digital transformation. Typically RPA tools only automate processes within an application user interface. Intelligent automation can process data from multiple systems, including unstructured data sources like emails, images, and PDFs.

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