Intelligent Automation

The Power of Automation. The Brains of AI. A New Era in Process Automation.

Intelligent Automation marries rules-based process automation with artificial intelligence, machine learning, and natural language processing to produce an entirely new era in process automation technology. And Krista makes it human.

  • What Is Intelligent Automation?
  • Intelligent Automation Evolution
  • Intelligent Automation Benefits  
  • Intelligent Automation Business Solutions 
  • Frequently Asked Questions 

What Is Intelligent Automation?

Intelligent Automation (IA) combines artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) with process automation (RPA) to automate complex end-to-end business processes and workflows.

RPA Follows the Rules – Intelligent Automation Makes New Ones

RPA follows rules to automate predictable, repetitive work that has no variation. Introduce a variable — your company updates a form, or updates an app — and it breaks. Intelligent Automation teaches machines to adapt and make corrections as conditions and circumstances dictate.

Intelligent Automation combines the “doing” from process automation platforms and combines it with “learning” from ML and “thinking” from AI to expand automation capabilities and processes by orders of magnitude.

Think of it this way

You take the same route to work every day. Then, one day, you see the road blocked due to construction. Intelligent Automation identifies the anomaly, analyzes the situation, and finds an alternate route.

“To build sustainable competitive advantage through digital transformation, it is essential that enterprises adopt a long-term automation strategy to implement intelligent automation solutions that combine both RPA and AI capabilities.”

Sarah Burnett, Executive Vice President, Everest Group

Intelligent Automation Evolution

Process automation has gone through multiple waves since the advent of the Information Age, starting in the 1970s through business process management (BPM) in the 90s. Solutions like Robotic Process Automation (RPA), Low-code app development (LCAP), and other platforms have emerged since, gaining wide acceptance, with more and more enterprises adopting and implementing their use.

Today, organizations need to generate increasingly AI-driven decision-making and end-to-end automated processes. That need gave rise to intelligent automation — and advancements in machine learning, natural language processing, and artificial intelligence paved the way.

Intelligent Automation Benefits

Intelligent Automation opens the door to a wide range of business process benefits.

Reduces Costs

IA automates more processes more efficiently because it handles unstructured data, reduces errors, and constantly learns.

Increases Efficiency

IA processes millions of documents quickly, spots and resolves issues within each, and makes improvement recommendations.

Improves Customer Experience

IA yields personalized customer interactions, leading to best-in-class customer experience and satisfaction. 

Empowers Employees

Intelligent automation requires no special technical skills, making it the ideal application for end-users.

Enables Better
Decision-Making

Machine learning gathers, organizes, tracks, analyzes, and stores valuable data, enabling business leaders to make better decisions.

Ensures Compliance

Intelligent automation guarantees adherence to regulatory statutes, industry standards, and best practice requirements.  

Intelligent Automation is here to stay…

Gartner listed hyperautomation (its term for IA) as the top tech trend for 20201 and 20212. It predicts intelligent automation will greatly impact businesses:

  • 69% of what a manager currently does will be fully automated by 20243.
  • By 2023, organizations will be able to run a full 25% more tasks autonomously4.
  • By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes.


Forrester cites that Intelligent automation will release $134 Billion in labor value in 20225.

Process automation can be messy. It doesn't have to be.

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Intelligent Automation Business Solutions

Contact Center Customer Support

Intelligent automation simplifies complex processes enabling agents to offer better customer service and support. 

Salesforce CRM Automation

Intelligent automation empowers enterprises to automate Salesforce and customer relationship management (CRM) processes.

Development & Operations (DevOps)

Intelligent automation connects the existing DevOps toolchain and helps your enterprise orchestrate people, processes, and technology.

Frequently Asked Questions

Intelligent automation combines artificial intelligence (AI), machine learning (ML), and process automation to create automated business processes and workflows. The automated workflows remove barriers by automatically replicating mundane tasks or providing information from disparate systems so your employees can make more informed business decisions.

Intelligent automation enables companies to process and manipulate large datasets to gain capabilities beyond normal human abilities. Enterprises use intelligent automation to perform document processing, data entry, software delivery, and executive reporting to support decision-making and business processes. 

RPA typically focuses on automating repetitive tasks employees process as part of their usual jobs. Intelligent automation leverages artificial intelligence (AI), machine learning (ML), natural language processing (NLP), and data to help make decisions and automate tasks that employees don’t usually execute in an application user interface.

Intelligent automation combines artificial intelligence (AI) and process automation to support data-based decision-making across multiple systems or business units.

Intelligent Automation (IA) combines process automation capabilities like RPA with artificial intelligence (AI) technologies to automate business processes and accelerate digital transformation.

Krista Software
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