Achieving Process Automation with Conversational RPA

August 15, 2020

Humans are a curious species: the willingness to make mistakes for the sake of curiosity and learning has set the stage for everything from the discovery of fire, to the Industrial Revolution, to the technological advancements that we see today. The addicting appeal of that “what if” statement has led to some of the most mind-bending inventions like Sophia, the social humanoid that (or who?) can converse the way that we do.

For the past decade or so, that technological boom has transformed our lives completely. From our NLP star, Alexa, to the Intelligent Automation systems used in our office ecosystems, these innovations have been so deeply ingrained in our daily lives that it’s hard to imagine a simpler time before any of these things existed. There is no place where this statement rings more true than in the corporate work culture, and one technology is making some pretty big waves here: Robotic Process Automation.

According to Grand View Research, RPA growth from $358 million in 2017 to $3.11 billion in 2025 is expected. Deloitte further adds credibility to the numbers by stating in its annual RPA survey that 53% of respondents have already started their RPA journey. RPA use is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years.

What is Process Automation?

Although Process Automation means different things to different sectors, process automation can be easily defined as leveraging the available technologies to automatically control processes that would otherwise require human involvement. With Business Process Automation (BPA), you’re essentially using IT services to digitally transform your existing business model and automate complex processes. In a nutshell, BPA helps businesses streamline their operations while ensuring increased service quality and faster, better service delivery at reasonably low costs.

Robotic Process Automation

RPA, or Robotic Process Automation, is undoubtedly changing the way that businesses operate. With its ability to automate high-volume tasks using bots, efficiency skyrockets. RPA allows companies to define a set of rule-based triggers for a specific process and automate it to perform repetitive tasks.

A software bot usually will work alongside automation, computer vision, and machine learning to automate those repetitive, high-volume tasks that are rule-based and trigger-driven. Automation allows your employees to focus on other, more critical core business processes.

What Makes Intelligent Automation the Talk of the Town?

Conversational RPA can also be referred to as Intelligent Automation since it is an RPA technology that combines AI capabilities to automate repetitive tasks via conversation. RPA, when combined with Conversational AI, not only automates repetitive tasks but also allows you to set rules based on various business processes.

Having too many technologies in your corporate tech-stack adds software complexities to your workforce. As users request changes to releive application workflow issues, IT gets backed up and can’t handle the backlog efficiently. This is simple: the most fundamental problem with any new technology introduced to your team is that humans have to learn how to communicate with the technology instead of the other way around.

This is where Intelligent Automation has made a revolutionary transformation in the Business Process Automation space. Because it leverages one of the key human skills, ‘conversation,’ to automate tasks, it eliminates the complexities of understanding the new technology you are trying to introduce to your workforce.

Achieving Process Automation with Krista

Krista is designed and developed to keep the tech guys and gals in mind. Krista is as simple as RPA can get; you don’t need a technical background, all you need to know is how to have a simple conversation, and Krista will take care of the rest.

We are transforming how sales, DevOps, Supply Chain, and HR Management handle menial tasks. With our Intelligent Automation, your tech can finally start speaking human and help your team get the job done.

Have questions about how Intelligent Automation can work for you? Contact us to speak with an expert today!

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