Krista is like Excel How long would it take to complete your work if IT had to edit your spreadsheet when you needed changes? It’s not feasible. If every spreadsheet edit or change required a formal requirements definition, you would overwhelm your support systems with trivial requests. IT would never prioritize these requests because it …
by John Michelsen
If you think you listen to your customers… then why do you have ‘DoNotReply’ email/SMS/social accounts? Digital Channels Your customer interactions are more digital than ever. The way customers bank, shop and consume content has changed, and their expectations have risen. You need to meet these new demands with a customer experience that is …
by John Michelsen
Your Current Automation Approach Is Unsustainable; Here’s How to Fix It. If you don’t see it, then maybe you aren’t there yet. Perhaps you are just starting and don’t have requests from business users to create automations across more than one system. Or maybe you see it getting out of hand and are exploring ways …
by John Michelsen
Chatbots and Conversational AI have gained immense popularity in the last few years to enable human-to-computer interaction. The technologies use natural language processing (NLP), providing an easy conduit for people to interact with computers via text or voice. According to Google Trends, search volume around “chatbots” remains consistently high as businesses realize the value that …
by John Michelsen
The Industrial Revolution happened so long ago that it’s just another chapter in our long history. Yet, that was a time of massive change for humans and a time that we are mirroring today—ever heard of the fourth Industrial Revolution? Well, you’re currently living in the middle of it. Think about the last two decades …
by John Michelsen
Humans are a curious species: the willingness to make mistakes for the sake of curiosity and learning has set the stage for everything from the discovery of fire, to the Industrial Revolution, to the technological advancements that we see today. The addicting appeal of that “what if” statement has led to some of the most …
by John Michelsen
Years ago, I was enjoying a weekend with a very good friend of mine who has made a successful career for himself in the Supply Chain Management sector. We tried hard to refrain from work-related talks but somehow we ended up there. With a pizza slice still in his mouth, he said “IT’s slice keeps …
by John MichelsenWe have all heard the age-old adage: technology is supposed to make lives easier. We hope that it will make complicated processes as simple as pressing a button on your home screen, but sometimes, especially in business, this isn’t the case. Amidst the sea of tech that permeates our lives, have you ever stopped to …
by John Michelsen
It was a fine Monday morning when I strolled into my office. It seemed no different than any other typical morning at this company, and everyone seemed to be busy planning their week’s schedule. A few rumbling voices could be heard over the clacking keyboards and office chatter as the day progressed. These voices reminded …
by John Michelsen
A confession I have been delivering enterprise IT systems for over 25 years. Often, those systems required training programs, adoption teams, and change management programs. This is the norm, so I thought it was just how things ‘had to be.’ Users tried to tell me that the countless systems they had to learn–with their different …
by John Michelsen© Krista Software | Privacy Policy | Terms of Service
