Empower your contact center to provide better customer service
Krista is an Intelligent Automation empowering contact and call centers to provide better customer service. Contact centers and agents play a vital in supporting and retaining customers for sustainability and growth. However, as contact centers shift to cloud technology and work at home cultures, training and product knowledge remain challenging to transfer.
Contact centers inherit complex IT practices that continuously evolve with e-commerce and remote workforces. Contact center leaders acknowledge the complexities and are increasing investments in artificial intelligence, AI, robotic process automation, and RPA to simplify agent tasks.
Krista Conversational Artificial Intelligence simplifies agent tasks for Salesforce.com, Zoho, Zendesk, Freshdesk, and many other CRM and customer support software packages. Krista’s domain-specific programming language is modeled as conversations—just like your agents are already having. If you can ask questions, you can create effective automation.
Krista’s simple conversational programming method enables non-programmers to author automation to remove menial tasks and increase customer service. Enabling customer support and product representatives with quick access to the right information increases customer satisfaction rates and reduces agent turnover.