Krista improves front of house quality and compliance reporting while reducing the need for training employees.
by Chris Kraus
Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …
by Chris Kraus
Years ago analysts claimed RPA is dead and that integrated automation, AI, and analytics would converge. This is intelligent automation.
by Chris Kraus
https://youtu.be/gd2IUt-PDUw Security analysts manually chase and research 11,000 alerts per day. 77% percent of decision-makers state manually researching these alerts negatively impacts their organizations’ ability to mitigate and prevent attacks. Automation and AI remove manual efforts to focus on higher severity alerts and threats. Forrester states the average SOC receives over 11,000 alerts a day. …
by Chris Kraus
Natural Language Processing (NLP) or Natural Language Understanding (NLU) is a subset of Artificial Intelligence (AI). There are many benefits when using the technology, and I am surprised at the pushback from technical people when talking about deploying it. I guess there is a difference between learning about a technology in academia and the complexity …
by Chris Kraus© Krista Software | Privacy Policy | Terms of Service
