Intelligent Automation for Call Centers

Customer contact centers are investing in AI and automation to combat complexity. Read how Krista reduces call times an increases customer satisfaction.

Customer contact centers are investing in AI and automation to combat complexity. [1] Call centers are driving IT investments to solve business problems:

    • Improve the omnichannel experience for customers
    • Minimizing agent call handle times
    • Reducing time spent on agent training and retraining

Companies recognize that engaging the workforce is essential for retaining talent and developing long-term relationships with customers. Investing in agents is vital for retention and long-term customer satisfaction and value. According to a Deloitte survey, today’s top investments to better enable agents include customer experience, automation, and artificial intelligence. [1]

Read how Krista intelligent automation reduces complexity for agents and lowers overall costs by orchestrating customer workflows across multiple people, systems, and AI.

Sources:

  1. Global Contact Center Survey, Deloitte

Krista Intelligent Automation
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